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sales@hammersource.com 630-969-1100

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    Shipping & Returns

    Shipping and Return policies for The Hammer Source 

    The Hammer Source a division of IronWood Manufacturing, Inc.

     Call 630-969-1100 Fax 630-969-9062

    Mailing Address:  2863 West 95th St., Suite 143 #234 Naperville, IL 60564

     E-mail:  sales@hammersource.com

    Problems Ordering on the web site?

    1. Clear your browser history.
    2. Update your browser to the newest version.
    3. Lengthy street addresses cause errors-use less than 30 characters.
    4. Billing and shipping address must match. Send me a shipping address if needed.
    5. Credit and debit cards must be coded for internet transactions by your card issuing bank-call your bank to confirm.
    6. Note and send me your error messages- or select net 30 terms and call me with your card number.
    Finding what you need  Hammers are listed on each page by hammer type or you can use our search box.  Need help? Contact the Hammer Man - he can locate it for you!  

     

    Order information 
    Order online using our safe and secure shopping cart or call 630-969-1100.  Fax orders to 630-969-9062.  Some items may need time for assembly.

     

    Pricing Prices shown are list price and are subject to change without notice.  Resale pricing is available. You must provide us with a copy of your state resale certificate.  See Reseller Program for details.

    Payment methods  The Hammer Source accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.  Sorry, no international checks or money orders. We accept PayPal and wire transfer payments. Contact us for more information. 

    Sales Tax 7.75% Sales Tax is applicable for orders delivered within the state of Illinois. We do not charge tax for orders shipped out of state. If your Illinois company is tax exempt, please fax or e-mail us a copy of your paperwork. 

    Shipping

    We will e-mail an invoice (pdf) with your tracking information the day your order ships.

    USPS Priority- They say 2-3 days but that is not always true. USPS First Class Mail is slow- Can be 1-2 weeks in the U.S.

    Standard shipping is Fed Ex Ground or USPS, whichever costs less. Express methods are available.

    FedEx Ground: 1-4 business days.

    FedEx Express Saver: 3 business day delivery

    FedEx 2 Day: 2 business day delivery

    FedEx Standard Overnight: Next day delivery FedEx Priority: Early next day delivery

    Home based businesses are charged residential delivery rates by the FedEx or UPS. We reserve the right to request a signature for certain shipments.

     Packages ship from Naperville, IL 60564.

    About USPS: We will ship USPS when requested (or required with P.O. Box or APO/AE addresses).

    You can also file a missing mail claim at https://www.usps.com/help/missing-mail.htm.

    SOMETIMES, if you contact your local Post Office, you can get better results. Otherwise, SUCK IT UP and USE FedEx!


    International shipments - Standard shipping is US Postal Service Priority Mail. The Postal Service states that transit time is 6-10 days from when your order is shipped and it is approximate. Shipping rates do not include duties or taxes.
    FedEx to Canada- rates do not include duties, taxes or brokerage fees. Here are duty estimates as of 8-19-21:
    Returns The Hammer Source provides its customers with the best products possible. We describe our products as accurately as we can. Returns will be accepted if the following conditions apply:

    - We must be notified in advance when you want to make a return or an exchange.  Call us or e-mail sales@hammersource.com.

    - We will only accept new, unused, unmarked merchandise with original stickers intact.

    - A refund of the amount paid for the item(s) will be made upon receipt of the returned items. We regret that shipping charges are final and non-refundable. Restocking fees may apply to certain returns.

    - It is the responsibility of the buyer to ship items to be returned.

    Our Email Policy- We send emails to update you on the status of an order, notify you of an order shipping, and a follow up to make sure you received your order and everything is OK. We now also send out newsletters and sale notifications. If at any time we've sent an email you don't want, we'll give you the option to opt-out of any updates. You'll still get a notification when you order, that's automatic.

    Privacy Notice This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. This does not mean that we will target you with spam emails. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to The Hammer Source website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

    You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. As always, we welcome your feedback and you are welcome to email anytime sales@hammersource.com or give us a call 630-969-1100.