Shipping, Terms & Privacy

Shipping and Return policies for The Hammer Source:

The Hammer Source a division of IronWood Manufacturing, Inc.

Call 630-969-1100 NO FAX email sales@hammersource.com

Mailing Address:

2863 West 95th St., Suite 143 #234 Naperville, IL 60564

E-mail: sales@hammersource.com

Problems Ordering on the web site?

1. Clear your browser history.

2. Update your browser to the newest version.

3. Lengthy street addresses cause errors-use less than 30 characters.

4. Billing and shipping address must match. Send me a shipping address if needed.

5. Credit and debit cards must be coded for internet transactions by your card issuing bank-call your bank to confirm.

6. Note and send me your error messages- or select net 30 terms and call me with your card number.

Finding what you need Hammers are listed on each page by hammer type or you can use our search box. Need help? Contact the Hammer Man - he can locate it for you!

Order information

Order online using our safe and secure shopping cart or call 630-969-1100. Some items may need time for assembly.

Pricing Prices shown are list price and are subject to change without notice. Resale pricing is available. You must provide us with a copy of your state resale certificate. See Reseller Program for details.

Payment methods The Hammer Source accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Sorry, no international checks or money orders. We accept PayPal and wire transfer payments. Contact us for more information.

Sales Tax 7.75% Sales Tax is applicable for orders delivered within the state of Illinois. We do not charge tax for orders shipped out of state. If your Illinois company is tax exempt, please fax or e-mail us a copy of your paperwork.

Shipping

We will e-mail an invoice (pdf) with your tracking information the day your order ships.

USPS Priority- They say 2-3 days but that is not always true. USPS First Class Mail is slow- Can be 1-2 weeks in the U.S.

Standard shipping is Fed Ex Ground or USPS, whichever costs less. Express methods are available.

FedEx Ground: 1-4 business days.

FedEx Express Saver: 3 business day delivery

FedEx 2 Day: 2 business day delivery

FedEx Standard Overnight: Next day delivery FedEx Priority: Early next day delivery

Home based businesses are charged residential delivery rates by the FedEx or UPS. We reserve the right to request a signature for certain shipments.

Packages ship from Naperville, IL 60564.

About USPS: We will ship USPS when requested (or required with P.O. Box or APO/AE addresses).

You can also file a missing mail claim at https://www.usps.com/help/missing-mail.htm.

SOMETIMES, if you contact your local Post Office, you can get better results. Otherwise, SUCK IT UP and USE FedEx!

International shipments - Standard shipping is US Postal Service Priority Mail. The Postal Service states that transit time is 6-10 days from when your order is shipped and it is approximate. Shipping rates do not include duties or taxes.

FedEx to Canada- rates do not include duties, taxes or brokerage fees. Here are duty estimates as of 8-19-21:

Returns The Hammer Source provides its customers with the best products possible. We describe our products as accurately as we can. Returns will be accepted if the following conditions apply:

- We must be notified in advance when you want to make a return or an exchange. Call us or e-mail sales@hammersource.com.

- We will only accept new, unused, unmarked merchandise with original stickers intact.

- A refund of the amount paid for the item(s) will be made upon receipt of the returned items. We regret that shipping charges are final and non-refundable. Restocking fees may apply to certain returns.

- It is the responsibility of the buyer to ship items to be returned.

Our Email Policy- We send emails to update you on the status of an order, notify you of an order shipping, and a follow up to make sure you received your order and everything is OK. We now also send out newsletters and sale notifications. If at any time we've sent an email you don't want, we'll give you the option to opt-out of any updates. You'll still get a notification when you order, that's automatic.

Privacy Notice This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. This does not mean that we will target you with spam emails. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to The Hammer Source website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. As always, we welcome your feedback and you are welcome to email anytime sales@hammersource.com or give us a call 630-969-1100.

Terms and Conditions of Sale:

This site DOES NOT always show Out-of-Stock items. If you are in a hurry, LET ME KNOW by E-mail at sales@hammersource.com.

I am not an Amazonian giant and your order will not mystically appear by drone tomorrow.

Many items are assembled when ordered- Brass, Copper, Malleable Iron, Wood and others.
With 1500 items, I don't always have everything in stock. If out-of-stock, I will ship you what I have and contact you about shortages. I am usually able to ship out-of-stock items in about a week.
Your payment is captured and finalized ON SHIP DATE- Until then, YOUR bank holds the purchase amount.

Returns: The Hammer Source provides its customers with the best products possible. We describe our products as accurately as we can. Returns will be accepted if the following conditions apply:

- We must be notified in advance when you want to make a return or an exchange. Call us or e-mail sales@hammersource.com.

- We will only accept new, unused, unmarked merchandise with original stickers intact.

- A refund of the amount paid for the item(s) will be made upon receipt of the returned items. We regret that shipping charges are final and non-refundable.

- Restocking fees may apply to certain returns.

Every customer is important and I do my best to make sure you are satisfied.

Thanks and Hammer ON!

Updated 4-22-20

Hammer Source Privacy Policy

The Hammer Source has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.

The Hammer Source does not sell, share or distribute Customer Information to any third party organization.

Accountability

The Hammer Source is responsible for maintaining and protecting customer information under its control.

Identifying Purposes

The purposes for which customer information is collected shall be identified before or at the time the information is collected.

Consent

The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

Limiting Collection

The customer information collected must be limited to those details necessary for the purposes identified by The Hammer Source. Information must be collected by fair and lawful means.

Limiting Use, Disclosure and Retention

Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Accuracy

Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Openness

The Hammer Source is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Customer Access

Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Handling Customer Complaints and Suggestions

Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at The Hammer Source.

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