Shipping, Terms & Privacy

Shipping and Return policies for The Hammer Source:

The Hammer Source a division of IronWood Manufacturing, Inc.

Call 630-969-1100 NO FAX

Mailing Address:

The Hammer Source

1905 Marketview Dr,

Unit 100 #125

Yorkville, IL 60560

E-mail: sales@hammersource.com

Problems Ordering on the web site?

1. Clear your browser history.

2. Update your browser.

3. Lengthy street addresses cause errors- use less than 30 characters.

4. Billing and shipping address must match. Send me a shipping address if needed.

5. Credit and debit cards must be coded for internet transactions by your card issuing bank- Confirm with your bank.

6. Copy and send your error messages- or select Net 30 terms and call me with your card number.

Finding what you need: Hammers are listed on each page by hammer type or you can use our search box. Need help? Contact the Hammer Man - he can locate it for you!

Order information:

Order online using our safe and secure shopping cart or call 630-969-1100. Some items may need time for assembly.

Pricing: Prices shown are list price and are subject to change without notice. Resale pricing is available. You must provide us with a copy of your state resale certificate. See Reseller Program for details.

Payment methods: The Hammer Source accepts VISA, MasterCard, American Express, Discover, Venmo, Apple Pay, PayPal, Amazon Pay. Sorry, no international checks or money orders. We accept PayPal and wire transfer payments. Contact us for more information.

Illinois Sales Tax 7.75%: Sales Tax is applicable for orders delivered within the state of Illinois. We do not charge tax for orders shipped out of state. If your Illinois company is tax exempt, please fax or e-mail us a copy of your paperwork.

Shipping: We will e-mail an invoice (pdf) with your tracking information the day your order ships.

USPS Priority- Usually delivers in 2-4 days.

USPS First Class- For shipments up to 13 oz domestic, 4 lbs. international. Slower but costs less.- Can be 1-2 week delivery, more for international.

Standard shipping is Fed Ex Ground or USPS. You can see shipping options as you check out.

FedEx Ground: 1-4 business days delivery.

FedEx Express Saver: 3 business day delivery.

FedEx 2 Day: 2 business day delivery.

FedEx Standard Overnight: Next day delivery.

FedEx Priority: Early next day delivery.

Residential addresses are charged residential delivery rates by the FedEx or UPS. We reserve the right to request a signature for certain shipments.

Packages ship from Naperville, IL 60564.

You can file a missing mail claim at https://www.usps.com/help/missing-mail.htm..SOMETIMES, if you contact your local Post Office, you can get better results. Otherwise, SUCK IT UP and USE FedEx!

International shipments - Standard shipping is US Postal Service Priority Mail. The Postal Service states that transit time is 6-10 days from when your order is shipped and it is approximate. Shipping rates do not include duties or taxes.

FedEx to Canada- rates do not include duties, taxes or brokerage fees. You are responsible for duties, taxes and brokerage fees.

Returns: The Hammer Source provides its customers with the best products possible. We describe our products as accurately as we can. Returns will be accepted if the following conditions apply:

- We must be notified in advance when you want to make a return or an exchange. Call us or e-mail sales@hammersource.com.

- We will only accept new, unused, unmarked merchandise with original stickers intact.

- A refund of the amount paid for the item(s) will be made upon receipt of the returned items. We regret that shipping charges are final and non-refundable. Restocking fees may apply to certain returns.

- It is the responsibility of the buyer to ship items to be returned. The easiest way to buy postage and print labels is on-line at www.usps.com or www.fedex.com- Much cheaper and easier than going to USPS, UPS Store or FedEx locations.

- You have 30 days from your invoice date to initiate a return.

Our Email Policy- We send emails to update you on the status of an order, notify you of an order shipping, and a follow up to make sure you received your order and everything is OK. We now also send out newsletters and sale notifications. If at any time we've sent an email you don't want, we'll give you the option to opt-out of any updates. You'll still get a notification when you order, that's automatic.

Privacy Notice: This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. This does not mean that we will target you with spam emails. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to The Hammer Source website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. As always, we welcome your feedback and you are welcome to email anytime sales@hammersource.com or give us a call 630-969-1100. The Hammer Source has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.The Hammer Source does not sell, share or distribute Customer Information to any third party organization.

Terms and Conditions of Sale:This site DOES NOT always show Out-of-Stock items. If you are in a hurry, LET ME KNOW by E-mail at sales@hammersource.com. I am not an Amazonian giant and your order will not mystically appear by drone tomorrow. Many items are assembled when ordered- Brass, Copper, Malleable Iron, Wood and others.
With 1500 items, I don't always have everything in stock. If out-of-stock, I will ship you what I have and contact you about shortages. I am usually able to ship out-of-stock items in about a week.

Your payment is captured at time of order.

Thanks and Hammer ON!

Updated 11-8-23Hammer Source

Accountability

The Hammer Source is responsible for maintaining and protecting customer information under its control.

Identifying Purposes

The purposes for which customer information is collected shall be identified before or at the time the information is collected.

Consent

The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

Limiting Collection

The customer information collected must be limited to those details necessary for the purposes identified by The Hammer Source. Information must be collected by fair and lawful means.

Limiting Use, Disclosure and Retention

Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Accuracy

Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Openness

The Hammer Source is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Customer Access

Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Handling Customer Complaints and Suggestions

Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at The Hammer Source.

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