Shipping, Terms & Privacy
Shipping and Return policies for The Hammer Source:
The Hammer Source a division of IronWood Manufacturing, Inc.
Call 630-969-1100 NO FAX
2863 West 95th St., Suite 143 #234 Naperville, IL 60564
Problems Ordering on the web site?
1. Clear your browser history.
2. Update your browser.
3. Lengthy street addresses cause errors- use less than 30 characters.
4. Billing and shipping address must match. Send me a shipping address if needed.
5. Credit and debit cards must be coded for internet transactions by your card issuing bank- Confirm with your bank.
6. Copy and send your error messages- or select Net 30 terms and call me with your card number.
Finding what you need: Hammers are listed on each page by hammer type or you can use our search box. Need help? Contact the Hammer Man - he can locate it for you!
Order online using our safe and secure shopping cart or call 630-969-1100. Some items may need time for assembly.
Pricing: Prices shown are list price and are subject to change without notice. Resale pricing is available. You must provide us with a copy of your state resale certificate. See Reseller Program for details.
Payment methods: The Hammer Source accepts VISA, MasterCard, American Express, Discover, Venmo, Apple Pay, PayPal, Amazon Pay. Sorry, no international checks or money orders. We accept PayPal and wire transfer payments. Contact us for more information.
Illinois Sales Tax 7.75%: Sales Tax is applicable for orders delivered within the state of Illinois. We do not charge tax for orders shipped out of state. If your Illinois company is tax exempt, please fax or e-mail us a copy of your paperwork.
Packages ship from Naperville, IL 60564.
You can file a missing mail claim at https://www.usps.com/help/missing-mail.htm..SOMETIMES, if you contact your local Post Office, you can get better results. Otherwise, SUCK IT UP and USE FedEx!
International shipments - Standard shipping is US Postal Service Priority Mail. The Postal Service states that transit time is 6-10 days from when your order is shipped and it is approximate. Shipping rates do not include duties or taxes.
FedEx to Canada- rates do not include duties, taxes or brokerage fees. You are responsible for duties, taxes and brokerage fees.
Returns: The Hammer Source provides its customers with the best products possible. We describe our products as accurately as we can. Returns will be accepted if the following conditions apply:
With 1500 items, I don't always have everything in stock. If out-of-stock, I will ship you what I have and contact you about shortages. I am usually able to ship out-of-stock items in about a week.
Your payment is captured at time of order.
AccountabilityThe Hammer Source is responsible for maintaining and protecting customer information under its control.
Identifying PurposesThe purposes for which customer information is collected shall be identified before or at the time the information is collected.
ConsentThe knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
Limiting CollectionThe customer information collected must be limited to those details necessary for the purposes identified by The Hammer Source. Information must be collected by fair and lawful means.
Limiting Use, Disclosure and RetentionCustomer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
AccuracyCustomer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer InformationCustomer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
OpennessThe Hammer Source is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Customer AccessUpon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and SuggestionsCustomers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at The Hammer Source.
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